At MXJ, we strive to provide our customers with a seamless shopping experience. However, we understand that sometimes plans change, and cancellations may be necessary. Please review our cancellation policy below:

Order Cancellation

1. Before Shipping:

   • Orders can be canceled within 24 hours of placement by contacting our customer service team via email or phone.
   • After 24 hours, cancellation requests will be reviewed on a case-by-case basis, and approval is not guaranteed.

2. After Shipping:

   • Once an order has been dispatched, it cannot be canceled. However, you may be eligible for a return or exchange (refer to our return/exchange policy).

Custom Orders and Pre-Orders

• Custom-made or pre-ordered items cannot be canceled once the production process has begun.
• In case of unforeseen delays, you may contact us for updates or to discuss alternate solutions.

Refund Process for Canceled Orders

• For approved cancellations, refunds will be processed within 7-10 business days through the original payment method.
• If you paid via Cash on Delivery (COD), you will need to provide bank account details for the refund process.

Important Notes

• MXJ reserves the right to refuse or cancel any order at our discretion, including but not limited to cases of suspected fraud or errors in product or pricing information.
• In the event that MXJ cancels an order, a full refund will be issued promptly.

For further assistance, please contact our Customer Support Team:

• Email: infomxj@gmail.com
• Phone: +923010110123

We appreciate your understanding and look forward to serving you again.