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Shipping Policy

At MXJ, we are committed to delivering your orders promptly and efficiently. Please review our shipping policy below to understand the terms and conditions of our delivery services.

1. Order Processing

1.1 Processing Time:

  • Orders are typically processed within 2-3 business days after confirmation.
  • Processing times may vary during peak seasons, sales, or public holidays.

1.2 Order Confirmation:

  • Once your order is placed, you will receive a confirmation email or SMS with the order details.

2. Shipping and Delivery

2.1 Delivery Locations:

  • We deliver in Pakistan and international also.

2.2 Delivery Time:

  • Standard delivery takes 3-4 business days after the order is processed.
  • Delivery times may vary based on your location or unforeseen circumstances, such as weather conditions or courier delays.

2.3 Delivery Charges:

  • Shipping fees are calculated at checkout based on your location and order value.

2.4 Tracking Your Order:

  • Once your order is dispatched, you will receive a tracking number via email or SMS to monitor the shipment's progress. If not you can contact our team at given email or phone.

3. Cash on Delivery (COD)

3.1 COD Availability:

  • Cash on Delivery is available for most locations within Pakistan.

4. Failed Deliveries

4.1 Customer Unavailability:

  • If the customer is unavailable at the provided address, the courier service will attempt delivery up to one more times.
  • After two failed attempts, the order will be returned to MXJ, and additional delivery charges may apply for re-dispatch.

4.2 Incorrect Address:

  • Please ensure your shipping address is accurate and complete. MXJ is not responsible for delays or losses caused by incorrect or incomplete addresses.

5. Delays and Exceptions

5.1 Force Majeure:

  • Delivery times may be extended in case of natural disasters, strikes, or other events beyond our control.

5.2 Out-of-Service Areas:

  • For locations not covered by our delivery partners, we will contact you to discuss alternative arrangements or refund options.

6. Damaged or Missing Items

6.1 Damaged Packages:

  • If your package arrives damaged, please refuse delivery and notify us immediately.
  • Alternatively, you may accept the package and contact our customer service team within 24 hours with photos of the damage.

6.2 Missing Items:

  • If any items are missing from your order, report the issue within 48 hours of delivery to be eligible for a replacement or refund.

7. Contact Us

If you have any questions or concerns regarding shipping, please contact us:

  • Email: infomxj@gmail.com
  • Phone: +92 3010110123