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MXJ - Return and Refund Policy

At MXJ, we strive to provide our customers with high-quality products and exceptional service. We understand that there may be occasions when you need to return or seek a refund for a purchase. To ensure a smooth and transparent process, we have outlined our return and refund policy below:

1. Eligibility for Returns and Refunds:

  • Items must be returned within 7 days for local and 12 days for international clients from the date of receiving.
  • You can request for a refund if the ordered product is not same as shown or defective.
  • We will not accept the refund request if the product has no issues.
  • Proof of purchase, such as a receipt or order confirmation, is required for all returns and refunds.

2. Return Process:

  • To initiate a return, please contact our customer service team at within the eligible return period.
  • Provide your order number and details of the item you wish to return.
  • Our customer service representative will guide you through the return process, including providing you with a Return Authorization (RA) number.
  • Pack the item securely in its original packaging along with a copy of the purchase receipt and the RA number clearly marked on the package.

3. Refund Process:

  • Once we receive the returned item and verify its eligibility, we will initiate the refund process.
  • Refunds will be issued using the same payment method used for the original purchase. Please allow 2 to 3 business days for the refund to be processed and reflect in your account.

4. Return Shipping Costs:

  • Customers are responsible for the shipping costs associated with returning the item for a refund.

5. Defective or Incorrect Items:

  • If you receive a defective or incorrect item, please contact our customer service team immediately for assistance. We will provide instructions for returning the item and arrange for a replacement or a full refund, including return shipping costs.

6. Non-Returnable Items:

  • For hygiene reasons, items such as underwear, swimwear, and accessories (excluding defective items) cannot be returned or refunded.

7. Sale Items:

  • Items marked as " Sale " are not eligible for return or refund unless they are found to be defective or incorrect.

8. Policy Changes:

  • MXJ Store reserves the right to modify or amend this return and refund policy at any time. Any changes will be posted on our website.

We value your satisfaction and want to ensure your shopping experience is as enjoyable as possible. If you have any questions or concerns about our return and refund policy, please do not hesitate to contact our customer service team 03010110123